Frequently Asked Questions
Most frequent questions and answers
How Qualified is your staff?
Our staff members are highly trained and skilled to deliver only the best. Before they are selected, they go through a screening process and an interview to show how qualified they are. We also conduct our research on their backgrounds and license before selecting them.
Are you available 24/7?
Yes, we are always available. We offer around-the-clock services; and we have a professional manager that is available to answer all your questions and offer clinical help.
How do we start Home health Services?
You must have your provider make a referral for services. Download the form on our website to get started. We will get back to you as soon as possible. You could also contact us at (972-803-4244) or visit us at (515 N. Cedar Ridge Suite 4, Duncanville, Texas 75116 ). Afterwards, we will come to your home to do an assessment and recommend the care plan and services needed.
Do I need a Referral from my provider?
Yes and No; depending on the kind of homecare service you want. If you want the non-medical home care service, then you do not need pre-authorization or prescription. But, if you choose the medical home care service, then we need the doctor’s authorization because we create a care plan based on doctors’ orders.
How much will services cost?
No care plan is the same for everyone. Each patient gets the care plan that suits their health condition or need. There are many factors that help to determine the actual cost of a home care plan, which also depends on the kind of service. Please contact us today, so that we can talk about the cost for the services you may need. We will initiate a meeting to talk about your desired care plan and the service fees.
Do you take Medicare and Medicaid?
Depending on the necessity of need, your insurance may or may not cover your care. We will review your insurance and let you know of any out of pocket expenses.